Pay as you go support is perfect for small and medium sized businesses that want to maintain control over their IT spending. The systems is much the same as with a pay-as-you-go phone – hours support time is purchased in advance, in blocks as small as a single hour if required, and then used as and when required. Buying blocks of hours in advance gives a cheaper hourly rate and guaranteed response times. So long as you have pre-paid hours in credit then you are entitled to our first class service level agreements on helpdesk services, remote and onsite support and disaster recovery. You get guaranteed response times with NO monthly retainers. If you don’t need to use us you don’t pay. Pre-paid support never expires, so if you only need help once or twice a year that’s absolutely fine.
All support time is logged in our ticket management system, and you can log in online anytime to view up-to-date reports of issues raised and time used. Our honest, straightforward approach puts you in control so you can monitor ongoing issues and track how your IT budget is spent.
Fast Response Times
BlueCompute appreciates that when you have computer problems, you want them fixed fast. Our helpdesk provides instant remote support, and if a site visit is needed we can get to most places quickly from our central Southampton location.
We can offer Service Level Agreements for all requirements – right down to one hour onsite response and four hour time-to-fix, guaranteed.